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BLISS CRAFTS GREECE

This Refund Policy ("Policy") applies to all purchases from us, unless stated otherwise.

(1) CUSTOMER SATISFACTION IS OUR PRIORITY

Customer satisfaction is our priority. We offer refunds, repairs and replacements on the terms set out in this Policy. Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

(2) Defective product return

Although we have taken care of the safe movement of our products so that you receive them intact, if however, you find that some damage has been caused to the products you received, please contact us within 5 calendar days immediately by e-mail at Hello@bliss-crafts.com  and we will undertake to return the defective product and send a new one. Additional shipping costs will be borne by the company. For replacement, the defective product must be returned in its original packaging, unused. In the case of the replacement of a non-defective product, the customer will bear the cost of both the return to the store and the resending of the new product.

(3) CHANGE OF MIND

ART PIECES, CANDLES AND  HOME DECOR:

After receiving a product, you will have 14 days to return the item in the same condition it was in when you received it. Please contact Hello@bliss-crafts.com   on how to return your order. Please remember these are handmade pieces which require safe packaging.

The customer has a right of withdrawal only if the following conditions are met:
1. The product must not have been used or opened.
2. The return must be made within fourteen (14) days of receipt of the product
3. The product must be accompanied by the original proof of purchase (retail receipt, delivery note, etc.)
4. It must not be a product made after the customer's personalized order.
5. The customer is required to pay the shipping costs for returning the product to the store.
6. When sending them, it should be packed properly to ensure its safe transport and necessarily in a larger box, so that it is protected. Otherwise, the customer will be charged for any damages.
7. The product must be in the exact condition it was received by the customer, undamaged, closed, complete and in its original packaging.
8. In the event that all the above conditions are not strictly observed or the product is damaged or damaged, the customer cannot exercise the right of withdrawal.

(4) PRODUCTS DAMAGED DURING DELIVERY
In the event that a product which you ordered is damaged during delivery:

(a) Please contact us immediately and take photos of the packaging.

(b) Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.

(c) We will organize to repair the damaged product or collect it and replace it with an equivalent product, or to provide a refund.

(d) If you notice the package has been damaged upon delivery, under no circumstances should you sign for the package or accept it, instead contact us immediately.

(5) EXCEPTIONS

Not withstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if:

(a) You misused the said product in a way that caused the problem.

(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.

(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(d) Any other exceptions apply under the Greece Consumer Law.

(6) SHIPPING COSTS FOR RETURNS

(a) In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Greece Consumer Law we will bear any costs of shipping the said product (the "Returned Product") back to us, as well as any costs of shipping any replacement product to you.

(b) If the Returned Product can easily be posted or returned, then you are responsible for organizing and paying for the Returned Product to be returned to us. If the returned Product is eligible for a repair, replacement, or refund under the terms of this Policy then we will reimburse you for the reasonable postage, shipping, or transportation costs for the Returned Product.

(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement, or refund under the terms of this then we will organize for the postage, shipping, transportation or collection of the Returned Product, at our cost.

(d) In the event that we organize and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement, or refund under the terms of this Policy then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

(7) RESPONSE TIME

We aim to process any requests for repairs, replacements or refunds within 3 days of having received them.

(8) HOW TO RETURN PRODUCTS

(a) You may contact us via Hello@bliss-crafts.com to discuss return using the details at the end of this Policy.

(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase unless otherwise determined in our sole discretion.

(c) You must provide proof of purchase to be eligible for a refund, repair or replacement.

(d) You may be required to present a government-issued identification document to be eligible for a refund, repair or replacement.

(9) CONTACT US

If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at:

Email: Hello@bliss-crafts.com